1	A Low Cost Virtual Office For Timeshare Telesales Increase Income Work Smarter Save Money!
2	Inland Computing’s Background Inland Computing create, provide & host web-based business & telecom solutions for sales operations. Some of our completed projects eCommerce Web Solutions Corporate Presence Websites Web based shared Database & Marketing Systems for Estate Agents Virtual Offices For Field & Office Sales people VOIP (Voice Over Internet) very low-cost phone call systems.
3	Why A Virtual Sales Office? - Part 1 After extensive study of time-share sale and re-sale operations and having interviewed current and ex-timeshare sales staff, we made the following observations. By and large: Free-Listers (pre-qualifiers) & Closers are commission-only based The number of Free-Listers & Closers employed has a direct correlation with the sales revenue stream The size of the sales force (and therefore sales) is limited by the size of the office and the switchboard’s capacity.
4	Why A Virtual Sales Office? - Part 2 Our study also found that there is an untapped pool of available trained (or trainable) sales staff on the Costa, who are available for home telesales work for a variety of good reasons including: No driving licence No available public transport Mobility problems Children at school Pregnancy Caring for parents
5	Why A Virtual Sales Office? - Part 3 BUT.... We also found that some employers were loathe to use outworkers because they feared that external sales staff would or could: Steal the Databases Misuse Customers’ Credit Cards Be unmonitored and therefore difficult to supervise Fraudulently enter false sales Also, we found that these particular employers were rather unversed in modern secured systems and / or techno-phobic.
6	Why A Virtual Sales Office? - Part 4 Everyone wants more sales. So, if we could put more sales people to work, in a commercially secure manner, overcoming the security issues, the limitations of the physical office premises and telephone switchboard, then everybody wins! One could even dispense with the physical sales office altogether and save the rental costs. A good virtual sales office can deliver this.
7	How It Works A secure Server is configured & hosted on the internet. VOIP Telephony provides accountable low-cost outbound calls Users can only access on a ‘need to know’ basis Home users can only see leads that have been specifically allocated to them and have no access to ‘export’ or similar functions
8	Typical Work Flow
9	Required Equipment Each home-based telesales person requires: Their own PC running Windows 98 or later Connection to a Broadband Internet Connection Standard antivirus software (e.g. AVG Free) A 10 euro standard PC Headset (microphone & earphones) No special software or skills are required – it’s all done in a web-browser.
10	Security Safeguards
11	Key benefits - Part 1 As tele-workers are working at home using their own equipment – they require no: physical office space to be rented, insured, decorated or cleaned company paid for heating or air-conditioning additional company equipment additional company telephone lines (and therefore line rentals) And so the sales operation (and profits) can be greatly scaled-up - at minimal cost.
12	Key benefits - Part 2 Sales forecasts are easily obtained through the sophisticated computer tracking system Complete real-time graphical visibility of the sales pipeline All raw, qualified and dead leads can be allocated, re-allocated or hidden in ‘real-time’ by the shift manager Built in call-back reminder system – ‘lest we forget…’ Managers can have complete access from anywhere in the world that has an internet connection – e.g. while on holiday, sick etc.
13	Key benefits - Part 3 On Screen sales scripts – ideal for training and keeps your team on message On Screen sales collateral – have your key sales information at your fingertips - data sheets – resort brochures Newsletter System – email your prospects or existing customers in just a few clicks Projects Module – for planning shows etc. Tasking System – keeps you in control Corporate email system – for those roles that need it Lots more!
14	So what does all this cost? Surprising little Set-up charges and two half day’s training cost less than most full page colour advertisements! How can we do it so cheaply? Simple. We use a modified and tailored highly respected open-source sales solution. The core code of this is free of charge. We bill you only for the additional code that we supplied, installation costs and for the time taken to make the specific changes that we (and you) require. Monthly hosting, backup and database support charges are dependant upon the amount of users and usage but for a typical company of 25 users it should not be more than 200 euros/m – a LOT less than an additional office! User Help Desk support is available as an option
15	Next Steps… Interested? Call 952 931 707 or 952 931 707 Or email info@inland-computing.com for a test drive – The Demo Web Application is on-line now. We are looking forward to hearing from you! John Chewter – Inland Computing